Frequently Asked Questions

Is Nexa compatible with the equipment installed in my building?

Yes. Nexa works with your existing system components across brands and models.

Which Nexa sensors will I need?

Your Nexa Customer Success Manager will help you select the right sensors for your facility.

What does the installation process look like?

Nexa installs easily. The Nexa team will work with you to determine whether self-install or contractor-install is right for your facility.

Do Nexa sensors need access to my building’s internet?

Internet access is not required, however internet is one mode of connectivity available. You may select between Internet or Cellular connection options.

What support will I receive after installing Nexa?

Your Customer Success Manager is available for troubleshooting and support. They'll also conduct quarterly check-ins to ensure you're getting the most out of every Nexa feature.

How many users can I have with Nexa?

As the system admin, you’ll be able to invite an unlimited number of users within your organization to engage with Nexa.

Can Nexa System control my plumbing components?

If you've integrated a piece of Nexa equipment, you'll be able to control that equipment via the Nexa dashboard.

What if I receive too many alerts?

Nexa will customize your notification threshold to ensure you’re only receiving alerts that matter to you, and only when they matter. Simplified data, without all the noise.

How much does Nexa cost?

Whatever size your mechanical room, however many sensors you require, Nexa has a plan to fit your needs. Contact us by filling out the form to schedule a demo or learn more.