Frequently Asked Questions

Is Nexa compatible with my building’s existing equipment?

Yes, Nexa’s intelligent water system technology is designed to integrate seamlessly with existing plumbing and mechanical systems, regardless of brand, age, or model. This ensures compatibility without requiring costly retrofits or system replacements.

Which Nexa sensors will my facility need?

Over the phone, our Customer Success Team makes it simple to assess your needs and design a tailored sensor deployment plan based on your facility’s layout, water usage patterns, and operational goals. We’ll guide you through the process and recommend exactly what sensors your facility requires. Nexa uses non-invasive IoT plumbing sensors to monitor water flow, temperature, pressure and leak, to guarantee accurate data collection and easy installation.

How is Nexa installed in commercial buildings?

Nexa offers flexible installation options that connect directly to your existing infrastructure. Choose between self-installation or Nexa team managed setup. Our team provides full onboarding support to ensure optimal system performance and minimal disruption to operations.

Do Nexa sensors require internet connectivity?

No, Nexa sensors operate independently of internet access, offering dual connectivity with either Internet or Cellular networks. This ensures reliable performance even in low-connectivity or remote environments.

What kind of support does Nexa offer after installation?

Every facility is assigned a dedicated Nexa Customer Success Manager who provides ongoing support, system optimization, and performance insights. This ensures your smart plumbing system continues to deliver maximum operational efficiency and ROI.

How many users can access the Nexa platform?

Nexa’s cloud-based web and mobile applications support unlimited users within your organization. Each user can securely access real-time data, historical analytics, and system alerts—empowering teams to make informed, data-driven decisions and respond proactively to issues.

Can Nexa control plumbing components remotely?

Yes, Nexa integrates with compatible plumbing systems to provide remote visibility and control. If your facility includes “Works with Nexa” equipment, you can manage components directly from the Nexa dashboard—enhancing automation, reducing downtime, and improving water efficiency.

Can I customize Nexa alerts to avoid notification overload?

Yes, Nexa’s smart alert system allows you to set custom thresholds for water flow, temperature, pressure, and leak detection. Your dedicated Customer Success Manager will work with you to ensure you receive only critical, actionable alerts. Therefore, reducing noise and improving operational focus.

How much does Nexa cost?

Nexa pricing is customized based on your mechanical room size, sensor configuration, and monitoring needs. Contact us to schedule a live demo or request a personalized quote tailored to your facility’s specifications.

What is this software upgrade about?

We are providing you with a free upgrade the Nexa platform, which will have all the features of Trident plus additional Nexa features that you will have access to. This will allow us to deliver more capabilities, improved support, and better protection for your team. To learn more about Nexa, click here.

When will the upgrade happen?

We will share the date when you will be upgraded via email.

Will my data be safe during the upgrade?

Yes. All data will be securely transferred using industry standard protection measures.

Will I lose any data or settings?

No, you will not lose any data, and core settings will be duplicated on Nexa.

Will my login information change?

Yes, each Trident user will need to set up a new Nexa account and password. You will receive an email invite to your upgraded Nexa account.

Will the interface look different?

Yes, you may notice design improvements and new navigation options. We’ll provide guides and tutorials to help you get comfortable quickly.

Do I need to install anything?

No new hardware will need to be installed for this upgrade. Nexa can be accessed online or via mobile app.

Will all my features still be available?

Yes, you will continue to have all the features of the Trident platform, plus access to additional Nexa features. Our team will provide training resources to you to get you familiarized with your upgraded Nexa platform.

Will there be downtime?

There may be a brief maintenance window. We’ll schedule it during low usage hours to minimize impact.

Who do I contact if something doesn't look right after the upgrade?

Our support team will be on standby throughout the transition. You can reach us by email at [email protected] or by phone at 415-941-5325 (LEAK). You will also have a dedicated customer experience team member who you can reach out to.

Will there be training or documentation?

Yes. We’ll provide step-by-step guides, videos, and live support options to help you get up to speed. You can find training materials for Nexa here:
- Meet Nexa | YouTube
- Nexa Website
- Nexa Training Content